Learning and teaching support services at The University of Queensland

One of the most interesting things happening at the university and library was/is the development of the Information & Digital Literacy Strategic Framework at UQ. Thanks to my friend and IFLA colleague Gillian Hallam who did and still does such a great job! "The framework will guide the development of a coherent and comprehensive approach to information and digital literacy development, and determine the appropriate infrastructure required to develop consistently high quality, equitable programs and resources." "The framework is guided by five core principles  and these principles are articulated through key strategies which will inform UQ Library's practice."
Shouldn't we have a similar strategic framework at NTNU University Library? Please read this important and useful document: https://web.library.uq.edu.au/files/14363/UQL_IDL_StategicFramework.pdf


 

My first meeting with people from the learning and teaching support team was at a poster session that was organised to celebrate Teaching and Learning Week at UQ and to showcase Library activities in poster format. The posters illustrated library services and how the library supports UQ staff and students, in line with the UQ Student Strategy 2016-2020. You can look at the various posters and a description about the content here:
https://web.library.uq.edu.au/blog/2016/10/supporting-teaching-and-learning-uq-poster-sessio.
It really was a very interesting session and it might be a good idea to do something similar at NTNU to advocate for our services.


Later on I met the teams from the Information Literacy group (or learning and teaching support group) and got to know what services/courses they offer.

One team mainly offers IT training to UQ staff, students, library staff and hospital staff, that means training in the various Microsoft Office tools (i.e. Word, PowerPoint etc), Adobe Acrobat and Prezi for presentations. 
During the orientation week the team gives an introduction to the university's Learning Management System Blackboard and teaches the basics for using computers at the university.
The team also gives support by one to one consultations, phone or email. In addition, the team develops training material and this is accessible online: https://web.library.uq.edu.au/library-services/training/training-resources
The team does project work as well and it schedules its many training courses about a year in advance in order to fit the courses into the teaching calendar. They are very busy people!

The other team offers all kind of information literacy support. That means it teaches EndNote, works on guides for referencing and develops introductory videos, offers to help recording the library courses, and has to change or update webpages.
There is a "Library Basics playlist" on YouTube, that are videos to get students and staff started. Have a look here: https://www.youtube.com/playlist?list=PLmDEaZ20fWqD1nygQS4rI7P9cfooN3Bdl
We at NTNU should definitely have a look at these videos and see whether we can get ideas for developing our own videos.
The team also is in charge of the "Library 101 online tutorial" that is about using the library, finding information and writing assignments. You can complete the whole online tutorial or the sections that match your needs.
In addition, the team works on the various UQ Library Guides.  See here for these guides: http://guides.library.uq.edu.au/